Page 19 - Nov/Dec 2020 Vol 38 No 5
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should include a meal delivery plan don’t know about the plan, how are receive training, so they will know
for food service for the comfort of the they supposed to react if there is a their roles in the BCP plan execution.
employees (should the disaster extend disaster? Key employees should be Then, the department heads receive
an agreed amount of time.) part of the BCP training exercises. their specific training for their roles
Training should include the answers in their department as well as in the
It should also establish certain to the questions: What would the organization as a whole.
services (such as childcare and organization do if the management was
overnight arrangements) for employees disabled during the disaster? Who will Training should include specific
who are capable to come to work. The run things? business units. Lastly, the rest of the
BCP should create a Critical Incident Training Needs employees receive their training on the
Stress Debriefing (CISD) Coordinator BCP plan execution. In the training, it
to handle human needs such as funeral Training should include everyone will be clear that everyone understands
arrangements, next of kin notifications, within the organization. Cross-training their roles. Employees should be
and maintain a workers log and on- employees on tasks and duties should made aware of who is responsible for
the-job injuries log. be utilized to restore operations in the implementing BCPs for business units
Communication Planning absence of key employees. Testing the and the organization (and what to do if
BCP depends on the organization size these key employees are not available.)
The employees should be aware and the amount of staff turnover.
of communication planning which A BCP is a strategic outline of
identifies alternate communication It also depends on the number of procedures in the case an emergency
methods (in the event primary business process changes that have should arise. With it, the organization
methods fail during a disaster.) An occurred since the last round of BCP will be covered from legal liabilities
emergency phone number, alternate testing. Testing can include structures and prepared both by trained staff. The
phone number, and physical address walk through, table-top exercises, and key points of training the employees
list should be made available to simulations comprised of recovery on the BCP are to focus on the
key employees. Alternate contact coordinator(s) and members of each topics of progress: awareness and
information also should be listed, since functional team. implementation.
primary persons may not be at their
locations during a disaster. Training for enacting the BCP Everyone will know what to do if
should be done top-down. The top- disaster strikes. Greater awareness
Plan management is strategic in level employees (the CEO, CIO, means greater protection for the
promoting the BCP. If team members and other executives) are the first to organization.
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