Page 13 - Sept-Oct 2024 Vol 42 No 3

TCAPWA SUPPORTER SPOTLIGHT By Katie Ray & Lisa Hood Skinner
Spotlight on CMI Equipment Sales

Celebrating 40 Years of Outstanding Service

This year, CMI Equipment Sales Inc.,
headquartered in Goodlettsville, marks
four decades of exceptional customer
service and sales. Known across
Tennessee for its outstanding level of
knowledge and expertise, CMI’s leaders
say they’re proud of being “someone you
can trust with your equipment needs.”
And what’s the “secret sauce” that’s
kept CMI going strong for forty years?
Company leaders say it’s a strong multi-
pronged approach to their business.
John Scott, CMI president, said he
attributes the company’s longevity
to many factors, but especially to its
customer service.
“We believe in our customers and
ensure that they are satisfied through every step of the way,” Scott
said. Alex Austin, Chief Financial Officer, agreed, saying that a
strong relationship with their customers is due largely to “our
people.”
“We have decades of experience at CMI between our service,
parts and sales team. Without them, we could not be here today,”
Austin said.
Building those relationships can take time and trust, but CMI
has found innovative ways to make it happen across Tennessee.
For example, it’s formed close bonds with APWA and TCAPWA
and the work it does statewide.
“The hard work that Public Works gives to the community
makes us want to support them in any way we can,” Scott said.
“As a person outside of the industry, you don’t really think about
what goes into Public Works.” He said CMI values its support of
the PW local associations and that it’s important to be involved
in that community. are needed so they don’t have to,” Norris said.
Customer Service is CMI’s #1 Priority And the company’s footprint is widening every day, according
Since 1984, companies in Tennessee and Kentucky have to Scott. He said as CMI continues to grow, “we want to continue
trusted CMI Equipment Sales to sell and service the equipment to expand our coverage and scope.”
necessary to keep cities, counties and road departments New Location Helped Spur Expansion
operating. The company said it prides itself on its attention to the “We moved to our new location in 2019 with growth as our
detailed needs of each client, finding the right piece of equipment top goal. We tripled the size of our service bays, stock equipment
to fit the customers’ needs and exceed their expectations. yard, and parts department. This move also allowed us to add
In fact, the company’s wide geographic coverage allows them more coverage for our service technicians and our parts team, to
to service their clients “swiftly and with assurance,” according to be able to offer fixes to our customers in a timely manner,” Scott
Chuck Norris, General Manager. said.
“Our Parts and Service coverage across all of Tennessee allows “Our sales team also has been able to demo and educate our
for one of our multiple service trucks to come to customers in a customers more since the move, thanks to the equipment stock
timely manner. If they can’t come to our shop, we can definitely we can now keep,” he said.
come to them,” he said. Later this year, CMI will hold a 40th celebratory event for its
“Meeting our customers where they are located has been a team. Scott said it’s important to honor the company’s people.
staple of CMI. We have always had a service truck on the road “As a small business, we would not have made it this long
since 1984. Our parts department is second to none taking care without a strong team supporting us.”
of our customers’ needs. We do the legwork for whatever parts

View online at tnpublicworks.com 13